1, 3, 7 Issue Response Strategy
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1
Assign dedicated personnel for VIP 1:1 service
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3
Resolve issues within 30 minutes / On-site visit within 3 hours
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7
Deploy system improvement within 7 days
※ Third-party items marked in red are paid
Paid Service Conditions
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If new development requires over 0.5 M/M of effort (separate contract required)
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Large-scale data processing due to new plant or expansion
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Data interface work due to newly introduced legacy system that cannot be handled via user configuration
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When service undergoes major structural changes
※ Paid service items are subject to separate agreement